Refund Policy

1. Overview

This Refund Policy explains how refund requests are handled for purchases of credits and for the digital e-learning materials unlocked with them. Because the materials are digital, every request is reviewed individually.

Access information for a purchase is typically made available within 24 hours of successful payment confirmation, and delivery may occasionally take up to 48 to 72 hours.

2. Eligibility

A refund may be considered in situations such as:

• A duplicate payment for the same order
• A technical problem on our side that stops you from accessing a purchased material
• A material that clearly does not match its description

A refund is not guaranteed. Each request is assessed on its own circumstances.

3. Non-Refundable Situations

A refund will not normally be given in these situations:

• Credits that have already been spent to unlock levels
• Materials that have been substantially accessed or read
• Requests based on a change of mind after the access email has been sent
• Credits that have passed their 90 day validity period
• Accounts suspended for breaking the Terms & Conditions

4. Failure to Receive Access Information

If the access information for a purchased material has not reached you, please follow the guidance below.

• If you have not received the access information for a purchased material within 72 hours of confirmed payment, please contact us at contact@skilsink.com
• If we cannot restore your access and you have not been able to use the material, a refund may be considered

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact us at contact@skilsink.com
2. Include your order number, the email address used for the purchase and the reason for your request
3. Wait for your request to be reviewed

If you have not received, or cannot access, a purchased material, please contact us once 72 hours have passed since payment.

6. Review and Processing

Once a request has been reviewed, we will let you know the outcome by email.

• Every request is reviewed individually
• Approved refunds are returned to the original payment method
• The time a refund takes to appear depends on your payment provider or bank

7. Changes to This Policy

We may update this Refund Policy from time to time. The version published on this page is always the one that applies.

8. Contact

If you have any questions about refunds, please contact us:

• Company name: [Company Name]
• Email: contact@skilsink.com
• Address: [Company Address]